Frequently Asked Questions
GENERAL
Q: How do I contact the Schonenberg Offices ?
A: Contact details are available on the homepage.
( Contact Menu, Schonenberg Office )
Q: How does the refuse removal system work?
A: Download the Waste Procedure document from the website.
( Documents Menu, Estate Documents )
Q: Who do I contact regarding electricity?
A: You can contact Power Measurements
( 021) 556 3810 or 086 107 6937
www.powermeasurement.co.za
Q: How do I arrange for a post box?
A: Download the Post Box Application Form from the website.
( Documents Menu, Estate Documents )
WEBSITE LOGIN DETAILS
Q: I am a NEW Homeowner at Schonenberg Estate.
How do I get LOGIN details to the website?
A: Click on REGISTER & complete the form.
This is not an automated process but rather an e-mail sent to the Estate Offices.
Your data will be confirmed by the Estate Office, after which your profile will be created.
The system will send an e-mail with LOGIN details to your contact e-mail address.
Q: I received LOGIN details, but I can not remember my password?
A: Click on LOGIN and choose “forgot password”.
Choose from a selection of options the problem you are experiencing.
If the system does not have your correct e-mail address, it will not recognize your profile.
If this happens, you need to contact the Schonenberg Estate Offices.
admin@schonenberghoa.co.za
Q : I am no longer a Homeowner or Tenant at Schonenberg Estate.
How do I remove my contact details from the website?
A: Send an e-mail to admin@schonenberghoa.co.za
LEVIES
Q: What is our levy policy?
A: Download Levy Policy document from the website.
( Documents Menu, Estate Documents )
Q: Who do I contact regarding my monthly levy account?
A: Please contact Propell.
Mabel Hugo or Gillian Davids
mabel@propell.co.za
0861 333 435
www.propell.co.za
Q: How do I arrange a debit order for my monthly levies?
A: Download Propell Debit Order Form from the website.
( Documents Menu, Estate Documents )
ARCHITECTURE & BUILDING
Q: Where do I find information regarding the building process?
A: You will find all the necessary documents & contact details on the homepage
( Documents Menu, Architecture & Building )
Q: I want to make alterations to my house – how do I go about obtaining permission?
A: Download the Alterations & Additions document from the website.
( Documents Menu, Architecture & Building )
SECURITY
Q: I am a new owner at Schonenberg Estate.
How do I organize access to the estate?
A: Download the Owner Security Application Form from the website and bring it along to the Security Office at the Waterstone Village Entrance. Your ID will be a pre-requisite (please enquire beforehand as to what fee is payable).
( HOA Menu, Security )
Q: How do I register my domestic worker or gardener?
A: Download Domestic Workers Security Application Form from the website and bring it along to the Security Office at the Waterstone Village Entrance. Your ID will be a pre-requisite (please enquire beforehand as to what fee is payable).
( HOA Menu, Security )
Q: How do I organize access to the estate for my tenant?
A: Send an e-mail to the Security Manager with your contact details.
The relevant documents will be forwarded to you.
security@schonenberg.co.za
Q: I am a NEW tenant Schonenberg Estate.
How do I organize access to the estate?
A: Download New Tenant Application Form from the website and bring it along to the Security Office at the Waterstone Village Entrance. Your ID will be a pre-requisite (please enquire beforehand as to what fee is payable).
Q: I am a new tenant - how do I get login details to the website?
A: Once you have registered for access to the estate your details will be loaded onto the Estate Website. You will receive an e-mail with login details.
